Last updated: July 2026

Privacy Policy

Home Farm Honiton Limited ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website;
• make an enquiry;
• book accommodation with us;
• stay at Home Farm B&B;
• contact us by telephone or email; or
• subscribe to our mailing list.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

Who We Are

Home Farm Honiton Limited
Home Farm B&B
New Road
Wilmington
Honiton
Devon
EX14 9JR

Email: hello@homefarmbandb.co.uk
Telephone: 01404 830111
Company Number: 14296186
VAT Number: GB 426282596

Home Farm Honiton Limited is the Data Controller responsible for your personal information.

Information We Collect

Depending on how you interact with us, we may collect:

Identity Information
Name
Title (where provided)

Contact Information
Email address
Telephone number
Postal address (where required)

Booking Information
Arrival and departure dates
Number of guests
Room booked
Special requests
Booking reference
Communications relating to your stay

Payment Information
Payments are processed securely by Stripe and/or other authorised payment providers. We do not store your full payment card details. We may retain transaction references and payment status for accounting purposes.

Website Information
When you visit our website we may automatically collect technical information including:
IP address
Browser type
Device type
Pages visited
Date and time of access
Referring website

How We Collect Information

Information is collected:

• when you complete a booking;
• when you submit an enquiry;
• when you contact us;
• when you subscribe to our mailing list;
• automatically through your web browser using cookies and similar technologies.

We may also receive booking information from third-party booking platforms including Freetobook, Expedia, Airbnb, Google Hotels and other authorised booking partners.

How We Use Your Information

We use your information to:

• process and manage bookings;
• communicate with you about your reservation;
• provide customer service;
• process payments and refunds;
• comply with legal and tax obligations;
• improve our services;
• prevent fraud and abuse.

Where you have given your consent, we may also send occasional emails containing special offers, seasonal updates and news about Home Farm B&B. You may unsubscribe from these communications at any time.

Lawful Basis for Processing

We process your information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (for marketing communications)

Payment Processing

Online payments are securely processed by Stripe. We never receive or store your complete payment card details. Stripe processes payment information in accordance with its own Privacy Policy.

Booking Platforms

If you book through Expedia, Airbnb, Google Hotels or another booking partner, your personal information will also be processed under that provider's own privacy policy. We only receive the information necessary to manage your reservation.

Mailing List

If you choose to join our mailing list, we will use your email address to send occasional updates and offers. Joining our mailing list is entirely optional. You may unsubscribe at any time using the unsubscribe link included in every email.

Sharing Information

We do not sell your personal information. We may share information where necessary with trusted service providers including Freetobook, Stripe, payment processors, IT service providers, accountants and government authorities where legally required. These organisations process data only for legitimate business purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary. Booking and accounting records may be retained for up to seven years in order to comply with UK tax and legal requirements. Marketing information is retained until you unsubscribe.

Your Rights

Under UK data protection law you have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of your information where appropriate;
• object to certain processing;
• restrict processing in certain circumstances;
• withdraw consent at any time where processing is based on consent;
• request transfer of your data where applicable.

To exercise any of these rights please contact us using the details above.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website. You can control cookies through your browser settings.

Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Home Farm Honiton Limited
Email: hello@homefarmbandb.co.uk
Telephone: 01404 830111

If you remain dissatisfied, you may complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.